![]() ![]() My refund request process depends a bit on the specific request. (It’s just the name of the business game - ANY business will get refund requests.) ![]() Most coaching businesses will get at least a few refund requests for every hundred clients or so. It’s relatively rare that I get a refund or chargeback request because I offer quality services and products and I’m careful to make it clear who my products are for. For example, here’s how I’ve been able to protect my business with my contracts: Example: How coaching contracts protect against refunds and chargebacks Sets the terms for your coaching calls.Outlines your client’s responsibilities.It was only when I added on group programs and courses that I created more contracts.Ī coaching contract shows your clients what they can and can’t do with our content and program. When I started my coaching business, this was the only agreement I had in place. Your written Client Agreement gives you strong legal backing, which helps you feel safe, secure, and confident-and it clearly spells out your client policies in one place so your clients don’t have to dig through their e-mails to remember your policies about refunds, missed appointments, or cancellations so you can prevent headaches and awkward conversations later.” It’s your key document for protecting your one-on-one service or program that you have poured HOURS over to develop (not to mention the blood, sweat, tears and dollars!) and it protects the income that you plan to earn. “A Client Agreement is the written contract you use with one-on-one clients. It helps you say, “This is how I conduct my coaching calls, how I respond to messages, and how you can get in touch with me.”Īnd look, it’s not all about telling clients what they can’t do.Īn agreement makes it clear what your coaching program is all about. You set the terms of your coachingĮstablishing a coaching agreement helps you set the terms for your coaching. You save time, energy, and a lot of gray hairs by having clear boundaries for your business. ![]() You see: If you’re serious about your business, you should be legally protected from the very beginning. A client agreement helps you set boundariesĪ one-on-one coaching contract is the first agreement or legal document you should have in place as a coach. People who send refund requests long after your refund period has expired.Įven if these situations are relatively rare, you still want to protect yourself from them. ![]() Students who keep rescheduling with just a few hours’ notice.Clients who don’t appreciate you, ghost you for no apparent reason, and then blame you for not getting results.Second, if you already have a couple of coaching clients, you know that it happens from time to time: Your legal agreements will make clients trust you more and that way, improve your coaching services. First, research shows that contracts build trust. ![]()
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